NimbleNest is the managed IT partner for small and mid-sized UK businesses. A live person picks up, our average response is under 15 minutes, and every plan includes cyber protection as standard — on a 30-day rolling contract.
Three complaints come up in almost every first call we take. If any of them sound familiar, it's not you — it's your provider.
You log an issue at 9am, get an automated reply, then hear nothing until tomorrow — while two of your team sit idle. Our average response is under 15 minutes, and it's a person, not a bot.
You ask why the server keeps dropping and get three paragraphs of acronyms. We tell you what happened, what we did and what it means for your business — in plain English you can act on.
Three-year lock-ins, quiet auto-renewals and invoices that creep upwards. We run 30-day rolling contracts with fixed per-user pricing, so the only thing keeping you with us is the service.
Same line on the budget. Very different month.
Three services, one team, one fixed monthly fee per user.
Helpdesk, proactive monitoring and on-site engineers for your whole team — with an average response under 15 minutes.
Threat protection, email security and staff training built into every plan — plus Cyber Essentials guidance when you're ready to certify.
Microsoft 365, Azure and VoIP set up, migrated and managed properly — with licensing that matches what you actually use.
Switching IT providers feels risky, so here is the exact route — nothing is a surprise.
A 30-minute, no-obligation review of your setup: what's slow, what's exposed and what you're overpaying for. No slides, no hard sell.
Within 48 hours you get a one-page report — the risks we found, what we'd fix first and a fixed per-user monthly price. It's yours to keep either way.
Cyber Essentials aligned onboarding: we map your systems, secure your accounts and take over from your old provider without disrupting your team's working day.
From day one, response in under 15 minutes on average. And because your contract rolls every 30 days, we have to keep earning it — every single month.
Our old provider took two days to close a simple ticket. NimbleNest answered our first call in four minutes and had it fixed by lunch. Eight months in, that pace hasn't slipped.
They put security in the base plan instead of quoting extra for it. When one of our team clicked a phishing link, it was contained before we'd finished the call reporting it.
The 30-day contract convinced me to switch — and it's why they're still good two years on. They know we can leave any month, so every month gets treated like the first.
Most IT providers make you choose between fast and thorough. We built NimbleNest to be both: managed IT support answered by a live person in under 15 minutes on average, cyber security built into every plan rather than sold back to you as an extra, and cloud services that make Microsoft 365 and Azure earn their licence fees.
We're based in Manchester and support 200+ businesses across the North West and the rest of the UK. Our contracts roll every 30 days and our pricing is one fixed monthly fee per user — so if we stop performing, you can walk. That pressure is deliberate. It's what keeps our customer satisfaction at 98% and our average rating at 4.9 stars.
Average response under 15 minutes, and a live person answers — no bots, no hold music, no ticket black hole.
Every fix explained in words you can act on. If you couldn't repeat it to your board, we haven't finished explaining it.
No lock-in. We earn the renewal every month — which changes how a provider behaves more than any SLA document ever will.
Baseline cyber protection comes as standard, not as an upsell after your first scare. Protection first, then everything else.
One per-user fee covers your support. Budgets stay predictable, and surprise invoices simply don't happen.
Book your free IT health check — a 30-minute, no-obligation review with a written report of what to fix first. No slides, no hard sell.
Prefer to talk? Call 0161 000 0000 — a person answers.