We're the Manchester team behind the 15-minute response promise, supporting 200+ businesses across the North West and the UK. Call 0161 000 0000 and time us.
NimbleNest exists because most small businesses get the worst of both worlds from IT support: slow responses and long contracts. We built the opposite. The name is the plan — Nimble is the speed, Nest is the safety.
Nimble means a live person answers your call and the average response is under 15 minutes. No ticket black holes, no scripts, no waiting three days for someone to read your email. You get an explanation you can act on and a fix that sticks.
Nest means your business technology has a secure home. Baseline cyber protection comes as standard in every plan, backed by around-the-clock monitoring and backups that actually get tested. That security-first thinking runs through everything we do — our managed IT support, cyber security and cloud services all start from it. It's why we hold a 98% customer satisfaction score and a 4.9-star average rating.
Fast means nothing without a number. Ours is 15 minutes — the average time it takes a real person to respond to your request.
If you can't act on our advice, we haven't finished explaining. No acronyms, no blinding you with jargon, no talking down.
Baseline cyber protection sits in every plan from day one. We'd rather protect you properly now than sell you an add-on after something goes wrong.
Our 30-day rolling contracts mean you can leave whenever you like. So every month, we work like it's the first.
That's our measured average, not an ambition. A live person picks up, understands the problem and starts fixing it — usually before a bigger provider would have issued your ticket number.
You'll always know what broke, what we did and what it means for your business. If a sentence needs a glossary, we rewrite the sentence.
Every agreement runs on a 30-day rolling contract. No three-year tie-ins, no exit fees. If we stop being useful, you stop paying — and that keeps us sharp.
Baseline cyber protection, email security and tested backups come as standard, not as an upsell — with Cyber Essentials aligned onboarding from your first day.
Per-user pricing agreed up front. Add a person and the price changes predictably; nothing else does. No surprise invoices, ever.
Book your free IT health check — a 30-minute, no-obligation review of your setup — or call 0161 000 0000 and see how fast we pick up.